BH325 Culture, Communication and Conflict

As our workplaces become increasingly diverse, understanding culture and its effect on communication and conflict is more important than ever. In this course you will investigate how differences in culture, values and communication styles can affect teamwork, productivity and communication - often resulting in conflict.

• Practice skills for communicating and resolving conflicts across cultures
• Tools for reducing and managing conflict in a cross-cultural environment
• Building mutually respectful relationships with colleagues and teammates

• Discover the depth and importance of cultural values and how they play out in the the workplace
• Understand how cultural differences can affect productivity, absenteeism, motivation and the decision-making process

Management of Human Resources(BH101) is strongly recommended as the first course, especially for those entering the certificate program with less than two years experience in the field.