BH211 Performance-Management Systems

This course is designed to address the practical issues involved in the creation and administration of performance-management systems.

• Discussion of the Whole System View
• Business linkages and performance management
• Performance standards
• Performance planning, including SMART goals
• The appraisal
• Self-evaluation and peer-evaluation processes
• Designing effective forms
• Appraisal-conversation techniques and practices
• Training others in performance-evaluation methods

• Gain an understanding of the principles of managing performance, designing evaluation instruments, and integrating organizational objectives into individual performance measures and creating performance-management processes that work
• Receive sample forms, policies, and documents that can be used or revised for your organization
• Understand the pros and cons of various performance-management processes

Management of Human Resources (BH101) is strongly recommended as the first course, especially for those entering the certificate program with less than two years experience in the field.